Privacy Policy

A 1 Flooring & Custom Showers — Privacy Policy

Last updated: October 24, 2025

Who we are: A 1 Flooring & Custom Showers (Mobile, AL 36605)

Contact: [email protected] | 12515031580

1) Information we collect

You provide: name, email, phone number, address, project details, photos or files you upload, and messages (including SMS).

Automatically collected: device/browser data, IP address, and general analytics (e.g., pages visited, referring URLs, and time on site).

From communications: message content, delivery status, opt-in/opt-out events (STOP/HELP), and timestamps for compliance logs.

2) How we use information

To provide quotes, schedule visits, complete jobs, process payments (through third-party processors), and provide customer support

To send service notifications and appointment updates

With your consent, to send promotions and marketing messages (email/SMS)

To maintain compliance records (e.g., consent logs, STOP records)

To improve our website and Services (analytics, troubleshooting, quality assurance)

3) SMS/MMS program (A2P/TCPA/CTIA compliance)

When you provide your phone number or text us, you consent to receiving SMS/MMS messages from us.

Opt-out: Text STOP to end. A confirmation will be sent.

Help: Text HELP, email [email protected], or call 12515031580.

Frequency: Varies.

Rates: Message & data rates may apply.

No purchase condition: Consent is not a condition of purchase.

We maintain opt-in/opt-out and consent logs for compliance.

4) Legal bases (where applicable)

We rely on your consent, our legitimate interest in delivering and improving Services, and performance of a contract (e.g., completing your job). Where required by law, we will obtain consent before sending marketing communications.

5) Sharing your information

We may share information with:

Service providers (e.g., website hosting, analytics, messaging platforms, payment processors) who process data on our behalf under contractual confidentiality.

Delivery/shipping or subcontractors when necessary to complete your job.

Legal and safety: if required by law, court order, or to protect rights, property, or safety.

We do not sell personal information.

6) Cookies & tracking

We may use cookies, pixels, and similar technologies for site functionality, analytics, and (with consent where required) marketing/retargeting. You can adjust browser settings to refuse or delete cookies; some features may not function properly without them.

7) Data retention

We retain personal data only as long as reasonably necessary to provide Services, meet legal/ tax/accounting requirements, and maintain compliance records (e.g., SMS consent/STOP logs). When no longer needed, we securely delete or anonymize data.

8) Your choices & rights

Marketing preferences: You can unsubscribe from emails or reply STOP to SMS at any time.

Access/Update/Delete: Contact [email protected] to request access, correction, or deletion of your information.

Do Not Track / Global Privacy Controls: Our site may not respond to all such signals, but you may use the choices described above.

If you are a resident of a jurisdiction with specific privacy rights (e.g., California), you may have additional rights; contact us to exercise them.

9) Children’s privacy

Our Services are not directed to children under 13, and we do not knowingly collect children’s personal information. If you believe a child has provided personal information, contact us to delete it.

10) Security

We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the data we process. However, no method of transmission or storage is 100% secure.

11) International transfers

Our Services are intended for U.S. customers. If data is processed outside your state, we will take reasonable steps to protect it consistent with this Policy.

12) Changes to this Policy

We may update this Policy periodically. The “Last updated” date will change when we do. Substantive changes will be effective when posted.

13) Contact

Privacy questions or requests: [email protected] or 12515031580